Frequently Asked Questions
Everything you need to know about our premium footwear and outerwear.
What is the City Dry™ technology?
Our signature City Dry™ technology features waterproof leathers and suedes treated with a unique process that seals out moisture while maintaining breathability for all-day comfort.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please note that items marked as Final Sale are not eligible for return or exchange.
Where are La Canadienne products manufactured?
The majority of our footwear is handcrafted in our factory in Montreal, Canada, ensuring the highest standards of quality and ethical craftsmanship.
How do I care for my waterproof suede boots?
To maintain your boots, simply wipe them with a damp cloth to remove salt or dirt. No additional waterproofing sprays are required due to our specialized tanning process.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and import duties are calculated at checkout based on your specific location.